Terms of Service

1. Agreement Overview

These Terms of Service constitute a legal agreement between you and XanZen (www.xanzenstore.com) regarding your use of all website services. By accessing, browsing, ordering or using our services, you acknowledge that you have read, understood and fully agreed to all terms. If you do not accept any part of these terms, please stop using our website immediately.

These Terms, together with our Privacy Policy and Return & Refund Policy, form the complete legal agreement for website usage.

2. Service Description

XanZen provides global users with display, consultation, sales and after-sales services for handmade herbal incense beads and cultural accessories. We strive to maintain stable and continuous service, but temporary service interruption may occur due to system maintenance, network failure, third-party service errors or force majeure reasons.

3. User Conduct Rules

Users agree not to engage in the following prohibited behaviors:

• Violating local laws, regulations and network security rules;
• Malicious attacks, data crawling, content copying or interfering with website operation;
• Posting spam, fraudulent, offensive or illegal content;
• Malicious order brushing, false returns or any behavior disrupting normal transactions.

We reserve the right to suspend service, block access or cancel orders if users violate these rules, and we retain the right to pursue legal liabilities.

4. Intellectual Property Rights

All website content including texts, images, ink wash artworks, logos, product designs, layouts and videos are original or legally authorized by XanZen, protected by copyright, trademark and intellectual property laws.

Any unauthorized copying, reproduction, commercial use, modification or redistribution is strictly prohibited. Users may only use the content for personal viewing and collection, not for commercial purposes.

5. Product Description Disclaimer

All herbal incense beads are handcrafted with natural materials. Slight differences in texture, color and scent between individual products are normal handmade characteristics and do not constitute quality defects. Product images are for reference only, and minor color differences caused by screen and light conditions are not deemed false promotion.

6. Order & Transaction Rules

• Users shall provide accurate and valid shipping information. We are not responsible for delivery failure or loss caused by incorrect user information;
• We reserve the right to cancel abnormal, fraudulent or duplicate orders;
• Product prices and promotions may be adjusted without prior notice, which will not affect confirmed orders.

7. Liability Disclaimer

• We are not liable for losses caused by user's operational errors or artificial damage to products;
• We are not responsible for delays or losses caused by network issues, third-party payment or logistics services;
• We are exempted from liability for performance delays caused by force majeure including natural disasters, policy changes and international trade control.

8. Terms Update

We may update these Terms of Service from time to time. Updated terms will be posted on www.xanzenstore.com and take effect immediately. Continued use of the website constitutes acceptance of the latest terms.

9. Contact Us

For service inquiries and cooperation, please contact our official email: [email protected]

Effective Date: June 1, 2026