Privacy Policy
1. Introduction
This Privacy Policy applies to all users of XanZen (www.xanzenstore.com). We are committed to protecting your personal privacy and comply with global privacy laws including GDPR, CCPA and Personal Information Protection Law. This policy explains how we collect, use, store, protect and disclose your information, as well as your legal rights.
By accessing and using XanZen (www.xanzenstore.com), you fully agree to this Privacy Policy. If you do not agree, please stop using our services immediately.
2. Information We Collect
We only collect necessary and minimum data for service operation:
(1) Information you actively submit
Name, email, shipping address, contact information and message content you submit through consultation, subscription or order.
(2) Automatic visiting data
IP address, browser type, device information, visited pages, stay time, traffic source and language preferences for website security, troubleshooting and user experience optimization.
(3) Cookies
We use Cookies to improve browsing experience and analyze website traffic. You may disable or clear Cookies in your browser settings at any time.
3. How We Use Your Information
All collected data is only used for legitimate purposes as below:
- Provide, maintain and optimize website services
- Process user consultation, feedback, after-sales and order requests
- Ensure website security and prevent malicious access
- Conduct anonymous data analysis to optimize products and content
- Comply with legal obligations and regulatory requirements
4. Information Sharing & Disclosure
We never sell, rent or trade your personal data. We may only disclose your information under the following limited circumstances:
- You provide explicit consent
- Necessary cooperation with payment, logistics or service providers under strict confidentiality agreements
- Required by law, judicial procedures or government authorities
- Business merger, acquisition or asset transfer with continuous privacy protection obligations
5. Data Storage & Security
We adopt industry-standard encryption, access control and backup measures to protect user data from leakage, tampering, loss and abuse. Personal data will be deleted or anonymized once the service purpose is completed or the legal retention period expires.
Internet data transmission cannot be absolutely secure, and we will try our best to protect your information safety.
6. Your Rights
You have the right to access, correct, delete your personal data, withdraw consent, restrict data processing, obtain data portability and file a complaint. You may contact us through our public contact information to exercise your rights.
7. Minor Protection
This website is intended for adult users only. We do not knowingly collect personal information from minors. If we identify minor data, we will delete it immediately.
8. Third-Party Links
Our website may contain third-party links. We are not responsible for the privacy policies and content of third-party platforms.
9. Policy Updates
We may update this Privacy Policy according to business adjustments and legal requirements. The updated version will be posted on XanZen (www.xanzenstore.com) and take effect immediately. Continued use of the website means your acceptance of the updated policy.
10. Contact Us
If you have any questions, requests or complaints about our privacy practices, please contact us via our official email: [email protected].
Effective Date: June 1, 2026